Shipping & returns

Shipping

Tracked shipping on every order. Orders are processed within 1–3 business days. Shipping is free on multi-sleeve bundles; otherwise shipping is calculated at checkout along with your delivery estimate.

As soon as your order ships, we email you a tracking link. Import duties or taxes, if your country charges them, are the buyer’s responsibility.

Our 99-day money-back guarantee

Wear your Kinvia sleeve every day for at least two weeks. If it isn’t right for you, contact us within 99 days of delivery and we’ll refund you.

Free exchanges

Wrong size? Contact us with your order number and we’ll exchange it for the right size at no cost.

How to claim

Reply to your order confirmation email or use our contact page with your order number. Refunds go back to your original payment method, usually within 5–10 business days.

Damaged, wrong or lost orders

If your order arrived damaged, the wrong item arrived, or it never arrived, contact us with your order number (and a photo if it’s damaged) and we’ll replace it or refund it. Orders with Shipping Protection are covered for loss, theft and damage in transit.